Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, shipping address, payment-related details, uploaded photos, and order information.

We may also collect basic technical information such as device/browser data, IP address, and usage analytics when you use the site.

2. How We Use Information

• Process and fulfill orders
• Provide customer support
• Send order confirmations, updates, and service emails
• Detect, prevent, or investigate fraud and operational issues
• Improve the site and checkout experience

3. Photos and Customer Content

You retain ownership of the photos and content you upload. By placing an order, you confirm that you have the rights necessary to print and use the submitted content.

We use uploaded photos only to provide the service, including printing, framing, order support, and related operational needs.

4. Payments

Payments are processed through third-party payment providers. We do not store full payment card numbers on our own servers.

5. Service Providers

We share information with service providers only as needed to run the business, such as payment processors, fulfillment partners, shipping carriers, analytics providers, and email delivery providers.

6. Shipping Scope

framelovely currently sells and ships only within the United States.

7. Data Retention

We retain information for as long as reasonably necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

You can contact us to request access to, correction of, or deletion of your personal information, subject to legal and operational limitations.

9. Children's Privacy

framelovely is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the effective date.

11. Contact

Questions about this Privacy Policy can be sent to support@framelovely.app.